When will I get my order?
You will receive in-stock items approximately 5 to 7 business days after placing your order. Custom imprinted production times vary depending on the product.
What if something I order is out of stock?
We try very hard not to let that happen, but sometimes we sell out of something quicker than our suppliers can ship more to us. That's especially true with a new release. If you've ordered an item that's out of stock, we'll let you know right away. If it's something that we currently have on order or can order for you, we'll check to be sure that it's available, and that it will be here in time to ship for your party (there are no additional shipping charges on backordered items).You can use photographs, drawings, and clip-art that is not copyrighted.
How does that work?
Because we're a Canadian company, we have to do business in Canadian dollars. When your transaction goes to our bank, it then gets sent to your bank, which in turn converts it to US dollars. When you receive your credit card statement, it should show the Canadian amount, the exchange rate at the time it went through your bank, and the US amount charged on your account.The designs for children's party supplies change so frequently, with new ones being added and old ones discontinued, that it would be difficult and expensive to keep a listing up-to-date and current. For that reason, we don't offer a printed catalogue. We try to include pictures of each item online whenever possible, and if at any time you have questions about a product, please let us know.
What if I don't like what I ordered?
You know when you order something online or from a catalogue, and you can't touch it or see it, and it arrives, and it turns out to be even better than you had thought? That's the feeling that we hope you have when you receive your order. But if isn't what you had thought it would be, please let us know. You can return it.
Will I receive my balloons inflated?
When you order either latex or mylar balloons, you will receive them uninflated. As much as we would like to send you the balloons already filled with air, doing so would only result in burst balloons at your doorstep. There are a number of options when it comes to inflating your balloons. We have two products available in our "All Occasion" store: Helium tank fills 25 to 30 11" balloons or 30 mylar 18" balloons. The tank is non-refillable.
Is BirthdayZ By ShindigZ a secure site?
BirthdayZ By ShindigZ is very concerned about site security on the Internet today. That is why we have made sure that we have followed and surpassed all industry standards necessary for a secure site. These include encrypting all data that you give to us, processing your credit card information in a safe and responsible manner, and not sharing any information that has been given to us by you, our customers.You can use photographs, drawings, and clip-art that is not copyrighted. - 15359
You will receive in-stock items approximately 5 to 7 business days after placing your order. Custom imprinted production times vary depending on the product.
What if something I order is out of stock?
We try very hard not to let that happen, but sometimes we sell out of something quicker than our suppliers can ship more to us. That's especially true with a new release. If you've ordered an item that's out of stock, we'll let you know right away. If it's something that we currently have on order or can order for you, we'll check to be sure that it's available, and that it will be here in time to ship for your party (there are no additional shipping charges on backordered items).You can use photographs, drawings, and clip-art that is not copyrighted.
How does that work?
Because we're a Canadian company, we have to do business in Canadian dollars. When your transaction goes to our bank, it then gets sent to your bank, which in turn converts it to US dollars. When you receive your credit card statement, it should show the Canadian amount, the exchange rate at the time it went through your bank, and the US amount charged on your account.The designs for children's party supplies change so frequently, with new ones being added and old ones discontinued, that it would be difficult and expensive to keep a listing up-to-date and current. For that reason, we don't offer a printed catalogue. We try to include pictures of each item online whenever possible, and if at any time you have questions about a product, please let us know.
What if I don't like what I ordered?
You know when you order something online or from a catalogue, and you can't touch it or see it, and it arrives, and it turns out to be even better than you had thought? That's the feeling that we hope you have when you receive your order. But if isn't what you had thought it would be, please let us know. You can return it.
Will I receive my balloons inflated?
When you order either latex or mylar balloons, you will receive them uninflated. As much as we would like to send you the balloons already filled with air, doing so would only result in burst balloons at your doorstep. There are a number of options when it comes to inflating your balloons. We have two products available in our "All Occasion" store: Helium tank fills 25 to 30 11" balloons or 30 mylar 18" balloons. The tank is non-refillable.
Is BirthdayZ By ShindigZ a secure site?
BirthdayZ By ShindigZ is very concerned about site security on the Internet today. That is why we have made sure that we have followed and surpassed all industry standards necessary for a secure site. These include encrypting all data that you give to us, processing your credit card information in a safe and responsible manner, and not sharing any information that has been given to us by you, our customers.You can use photographs, drawings, and clip-art that is not copyrighted. - 15359
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