Do you ship to Canada?
At this time, we dont ship to Canada, but we do have a sales office in Canada. You can click on the Canadian flag at the top of the page to access our Canadian site or click here.We offer a 100% Satisfaction Guarantee to make sure you get the Fitness Equipment that's just right for you. We do everything we can to make ordering risk-free. This offer is valid for 30 days after delivery. DVDs, CDs, and Videos may not be returned once opened.
Who services my unit should it need repairs in the future?
We have hundreds of independent service technicians across the country that will service your unit. Should you ever have an issue with your unit, you simply call into our service department, they will trouble shoot your issue over the phone and dispatch a service tech to your home to service your unit.Per our 100% Satisfaction Guarantee: You may return any item for up to 30 days after delivery. You must keep original packaging. Simply call our Customer Service staff at (8am to 5pm, EST). You will be issued a Return Authorization Number (RA#). If you would like to exchange the item, we will credit or bill your account the difference upon verifying your original return, and ship out the exchange. You will be charged return shipping fees plus a 15% restocking fee.
How does delivery work?
Our delivery agent will call you prior to delivery to schedule a day and a window of time for your delivery. Depending on what delivery method you chose, its a good idea to have someone available to help you with your delivery.Per our 100% Satisfaction Guarantee: You may return any item for up to 30 days after delivery. You must keep original packaging. Simply call our Customer Service staff at (8am to 5pm, EST). You will be issued a Return Authorization Number (RA#). If you would like to exchange the item, we will credit or bill your account the difference upon verifying your original return, and ship out the exchange. You will be charged return shipping fees plus a 15% restocking fee.
What if an item is incorrectly priced?
Fithouse is not responsible for pricing errors or manufacturer price increases. Fithouse is not liable for pricing errors. If you place an order for a product that was incorrectly priced, we will put your order on hold and contact you to obtain authorization for additional charges. At that time you will have the option to cancel your order.We charge no tax to orders shipped outside of Georgia. The price you see in your shopping cart is what you'll pay - no surprises. In Georgia,your exact tax will be calculated after your order has been placed.
Do I have to be home to accept delivery?
Yes, you will need to sign for your delivery. If you selected curbside delivery, you will need to bring the unit from the truck into your home.Yes, you will need to sign for your delivery. If you selected curbside delivery, you will need to bring the unit from the truck into your home.
Is my warranty valid outside of the United States?
No, our warranties are only valid inside of the 48 states of the U.S. (we will provide parts support to Alaska and Hawaii; you are responsible for UPS charges).No, Fithouse is strictly an online store. - 15359
At this time, we dont ship to Canada, but we do have a sales office in Canada. You can click on the Canadian flag at the top of the page to access our Canadian site or click here.We offer a 100% Satisfaction Guarantee to make sure you get the Fitness Equipment that's just right for you. We do everything we can to make ordering risk-free. This offer is valid for 30 days after delivery. DVDs, CDs, and Videos may not be returned once opened.
Who services my unit should it need repairs in the future?
We have hundreds of independent service technicians across the country that will service your unit. Should you ever have an issue with your unit, you simply call into our service department, they will trouble shoot your issue over the phone and dispatch a service tech to your home to service your unit.Per our 100% Satisfaction Guarantee: You may return any item for up to 30 days after delivery. You must keep original packaging. Simply call our Customer Service staff at (8am to 5pm, EST). You will be issued a Return Authorization Number (RA#). If you would like to exchange the item, we will credit or bill your account the difference upon verifying your original return, and ship out the exchange. You will be charged return shipping fees plus a 15% restocking fee.
How does delivery work?
Our delivery agent will call you prior to delivery to schedule a day and a window of time for your delivery. Depending on what delivery method you chose, its a good idea to have someone available to help you with your delivery.Per our 100% Satisfaction Guarantee: You may return any item for up to 30 days after delivery. You must keep original packaging. Simply call our Customer Service staff at (8am to 5pm, EST). You will be issued a Return Authorization Number (RA#). If you would like to exchange the item, we will credit or bill your account the difference upon verifying your original return, and ship out the exchange. You will be charged return shipping fees plus a 15% restocking fee.
What if an item is incorrectly priced?
Fithouse is not responsible for pricing errors or manufacturer price increases. Fithouse is not liable for pricing errors. If you place an order for a product that was incorrectly priced, we will put your order on hold and contact you to obtain authorization for additional charges. At that time you will have the option to cancel your order.We charge no tax to orders shipped outside of Georgia. The price you see in your shopping cart is what you'll pay - no surprises. In Georgia,your exact tax will be calculated after your order has been placed.
Do I have to be home to accept delivery?
Yes, you will need to sign for your delivery. If you selected curbside delivery, you will need to bring the unit from the truck into your home.Yes, you will need to sign for your delivery. If you selected curbside delivery, you will need to bring the unit from the truck into your home.
Is my warranty valid outside of the United States?
No, our warranties are only valid inside of the 48 states of the U.S. (we will provide parts support to Alaska and Hawaii; you are responsible for UPS charges).No, Fithouse is strictly an online store. - 15359
