What forms of payment/credit cards do you accept?
We accept VISA, Mastercard through our Moneris payment gateway and PayPal payments. With Paypal you may also pay with AMEX, Discover and direct debits from your bank account with their Echeck feature.By clicking on a photo or the title of a product on the category pages, will open a product page that will show you complete details on any product.
What if I want to make a change to an item in my order during the checkout process?
You can delete items, update quantities and add new items before you complete your checkout process without any problems or help from customer service.After you click the place order button you are directed to a confirmation page that will give you order details including your order number. A confirmation of your order is also emailed to you after it is placed.
If I'm shipping outside the US will there be any other tax or duty fees?
International buyers outside the US are fully responsible for paying all customs duties and/or taxes which may be assessed as a result of this transaction for your country. Please check with your government website for these import duty and tax fees.all of the varieties and different sizes in our inventory are shown with an individual listing page for most of the products.
Why is there a package and handling fee?
an online retailer we know the cost of hiring staff to package and handle your order for shipping. This fee is added to your order to cover those costs. Unlike other online companies who charge upwards of a $10 handling fee, ours is modest in comparison, visible in your cart before you checkout with your payment information.After you click the place order button you are directed to a confirmation page that will give you order details including your order number.
How can I find out more about a product?
By clicking on a photo or the title of a product on the category pages, will open a product page that will show you complete details on any product. All information is posted on this page. If you requre more information on a product it may be available by contacting us by email. We may update the product page if new information is available.Orders that are not checked out completely are not valid and will not go through, although our cart should hold your items for approx 30 days allowing you to complete checkout if you chose to restart your browser. If the error happened after you clicked the "place order" button, a rep will be able to inform you if your order has been completed or if you need to place the order once more.Unfortunately we do not allow pick-ups; all orders are sent out by a traceable method. For this reason viewing products is also unavailable.
Why was my credit card was declined?
It is possible there are restrictions on your card for making online transactions or there are no funds available to make the purchase. Please check with your issuing bank for further details. Note: We do not accept American Express, Diners, or JC credit cards, only credit cards with the Visa or Mastercard symbol and 16 digits. If you wish to speak to one of our billing customer service representative please call 1.800.890.0409 ext 9.To calculate your arrival date add the processing time usually 1-4 days and add it to the UPS travel time displayed you have choosen. Select a Rush UPS option (3 day select, 2nd day air, next day air) for faster service. - 15359
We accept VISA, Mastercard through our Moneris payment gateway and PayPal payments. With Paypal you may also pay with AMEX, Discover and direct debits from your bank account with their Echeck feature.By clicking on a photo or the title of a product on the category pages, will open a product page that will show you complete details on any product.
What if I want to make a change to an item in my order during the checkout process?
You can delete items, update quantities and add new items before you complete your checkout process without any problems or help from customer service.After you click the place order button you are directed to a confirmation page that will give you order details including your order number. A confirmation of your order is also emailed to you after it is placed.
If I'm shipping outside the US will there be any other tax or duty fees?
International buyers outside the US are fully responsible for paying all customs duties and/or taxes which may be assessed as a result of this transaction for your country. Please check with your government website for these import duty and tax fees.all of the varieties and different sizes in our inventory are shown with an individual listing page for most of the products.
Why is there a package and handling fee?
an online retailer we know the cost of hiring staff to package and handle your order for shipping. This fee is added to your order to cover those costs. Unlike other online companies who charge upwards of a $10 handling fee, ours is modest in comparison, visible in your cart before you checkout with your payment information.After you click the place order button you are directed to a confirmation page that will give you order details including your order number.
How can I find out more about a product?
By clicking on a photo or the title of a product on the category pages, will open a product page that will show you complete details on any product. All information is posted on this page. If you requre more information on a product it may be available by contacting us by email. We may update the product page if new information is available.Orders that are not checked out completely are not valid and will not go through, although our cart should hold your items for approx 30 days allowing you to complete checkout if you chose to restart your browser. If the error happened after you clicked the "place order" button, a rep will be able to inform you if your order has been completed or if you need to place the order once more.Unfortunately we do not allow pick-ups; all orders are sent out by a traceable method. For this reason viewing products is also unavailable.
Why was my credit card was declined?
It is possible there are restrictions on your card for making online transactions or there are no funds available to make the purchase. Please check with your issuing bank for further details. Note: We do not accept American Express, Diners, or JC credit cards, only credit cards with the Visa or Mastercard symbol and 16 digits. If you wish to speak to one of our billing customer service representative please call 1.800.890.0409 ext 9.To calculate your arrival date add the processing time usually 1-4 days and add it to the UPS travel time displayed you have choosen. Select a Rush UPS option (3 day select, 2nd day air, next day air) for faster service. - 15359
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